I just had 2 experiences that surprised me.
The first happened several months ago. Landis Computer needed more bandwidth after doing with 2MB for several years. When I called our broadband provider and asked what it would cost to double our speed I got an astonishing answer that caused the rep to stutter: It would drop $1/Month!
Now just today (on recommendation from my good brothers) I've been working with our mobile phone provider, AT&T, to make sure our 10 phones mobile bill is optimized. After an hour on the phone with a very helpful rep from our Lancaster, PA store (Shawn Haag) we made about 10 changes to our plan which produced very pleasing results: we added unlimited text messaging to all our phones, we added 600 minutes to our plan, and we removed an unessesary data plan on 1 phone at an extra cost of -$2.00 per month.;-) The tweaks we did will save us roughly $100-$200 on an average month and our people will appreciate unlimited text messaging!
-Audit those bills!
-AT&T can be a great assett in helping you lower cost--they can work FOR you.
-Faster broadband can eliminate VOIP quality issues. ;-)